Blackjack has a return, refund policy for a certain period so that customers find it easy to change their jewelry according to their needs. Blackjack is gaining popularity in the market because its jewelry is made of stainless steel, which makes it durable and long-lasting. It is the leading metal in the men’s jewelry category. They are engaged in selling jewelry for men. They got many requests for men’s hoop earrings.
Return Policy
If someone wants to return the jewelry, then they should return it within 14 days of purchase. Product return charges (shipping charges) have to be paid by the customer. Return request will be initiated by selecting the order and mentioning the reason for returning the product. The item should be returned in its original condition. The product will be returned if the product is matched with what was shipped to the customer. If there is some defect in the product, then the customer should call customer care within 48 hours after the delivery of the product. If the customer contacts after 48 hours, then no exchange or refund will take place. They will accept the product if it is unused, without any scratches, and more.
Customized Return Policy
If the person has customized the product according to their need, and the product which has been made is not up to the mark, then no exchange or refund will be initiated as per their policy.
Refund Policy
Once the returned product is received and checked, the refund process will be taken place within 1-2 days. The mode of refund payment will be transferred via the same way they make the payment. Sometimes it will take a few days to show the amount in the user’s account. If the person does not get a refund within five days, then contact at sales @blackjackjewelry.com
Steps to Return the Product
Open the site, and click on the order button. Click on the return of the item. Pack the item carefully with tags and original packagingThe return of the item will be initiated within 3-5 days on the person’s doorstep. The refund process will be initiated within 1-2 daysIf the person wants to replace an item, they should mail at sales@blackjackjewelry. com with an order number and a picture of the damaged product.
Case Of Damaged or Missing Items
If the order is damaged and items are missing then a person can return or replace the order by visiting the website and clicking on the return button. The returned product should be unused, including tags, and should be in good condition. A person should show the receipt or slip, and if it is missing then they should contact customer care.
What happens if nobody is present at the time of delivery?
Blackjack site always sends data to the customer as to when they will be delivered the product. But if the person is not present at the delivery time then should contact the customer care and ask for the change of date. But if they do not ask and they delivered the product then the customer should ask them to deliver the product to their most trusted neighbor or to deliver the product some other day.
Covid-19 Impact
During the pandemic, they delayed the delivery of the items, and we’re not accepting the used products because they were more concerned about their employees and the customers. At the time of delivery, most of the items were placed at the doorsteps by the delivery man, then they ring the bell and ask their customers to wear the mask at the time of taking the product. The delivery boys’ temperature was checked regularly to ensure safety.
How to track the order?
Orders can be tracked when they are dispatched with shipment confirmation and an email will be sent with a tracking number, the person should tap on the link and track the order. The person should remain at home at the time of delivery or should ask their trusted neighbors or friends to take the product on their behalf.
Payment Method
They accept online payment by RazorPay, International credit, Debit cards, EMI’s, Cash on delivery, Pay Pal, Cheque or Demand Draft, Wire transfer for International users.
Conclusion
Blackjack sells the best and high-quality products to the customers. They are engaged in selling men’s jewelry such as bracelets, rings, necklaces, and more. They use stainless steel to make an item that will be corrosive and rust-free. They accept multiple payments methods. They accept the return, refund, and replacement policy, but it should be made within 14 days. They also make customized products on the customer’s demand. They have mentioned their email ID, in case the person does not get the refund, they should send an email to them.
